Support
Frequently Asked Questions
We use a premium blend of French and Swiss chocolates, chosen specifically for their exceptional silkiness, rich flavor and structural perfection.
Yes. Our signature chocolates are made locally in Kuwait, where traditional European chocolate-making technique meets meticulous local craftsmanship.
Due to the handcrafted nature of our menu, our items may contain traces of milk, wheat/gluten, eggs, tree nuts, and soy. For specific dietary requirements or detailed ingredient breakdowns, please reach out to our team or consult our staff in-lounge.
To preserve the delicate temper, gloss, and aroma of our chocolates, store them in a cool, dry place between 15°C and 18°C, away from direct light and strong odors. Note on Refrigeration: We advise against standard refrigeration, as moisture can alter the chocolate’s texture. If necessary during warmer months, keep chocolates tightly sealed in an airtight box inside the fridge, and allow them to rest at room temperature for 15–20 minutes before enjoying.
You can easily set up an account during the checkout process when placing your order.
Yes you can. However you will not be able to track your order and receive priority updates. With a Haven account, you can effortlessly track active orders and manage your personal details. Account holders also receive priority updates on bespoke collections and new artisanal releases.
A link will be sent to you by email, requiring you to update your password.
You can choose to stop receiving our newsletter by clicking on the link "Unsubscribe" at the bottom of each mail you receive from us.
Custom assortments are available for direct online purchase. If you would like further help in curating a personalized selection, you are welcome to visit our lounges at Sharq or Park Inn Hotel, or reach out directly to our customer care team via our contact number.
Yes, you may bring your own tray for custom arrangement. Our team will gladly assist you at our Sharq, Park Inn Lounge, or Al Qurain factory locations.
Yes. You can include a personal note with your order at checkout. We offer a curated variety of occasion-themed gift cards to choose from, as well as the option to personalize your own custom message.
Your order number may be found in your confirmation email. You can also find it in "My account”.
You can check the status of your order in “My Account.” An email will be sent to you when your order is shipped, containing the carrier’s tracking number.
Yes, an invoice is standard with all deliveries. If you prefer to send your order as a gift without price details, simply select the "Exclude Invoice" option at checkout.
We currently offer nationwide delivery across all governorates in Kuwait. All orders are transported in climate-controlled vehicles to ensure your items arrive in pristine condition.
If your order arrives damaged, please send photos and a description of the issue within 24 hours of receipt by contacting our customer care team.
Standard delivery takes 4–6 hours depending on the product and destination. Please note that delivery times are estimates and not guaranteed.
Only payments by credit card are accepted for an online payment. We accept payments by Visa, Mastercard and American Express. You may also use Apple Pay and Google Pay.
The payments made on our website and the information related to your order are secured. This information is crypted and protected by our online payment service.
Yes, we accept payments through Deema. Simply choose Deema at checkout to split your purchase into easy, interest-free installments.
You can redeem your promotional code during checkout. Simply enter the code into the designated Promo Code box at the payment stage, and your adjusted total will update automatically.
If the payment is declined, your order will be automatically cancelled. We invite you to place a new order. For further assistance, you may contact our customer care team.
The invoice will be available in your account under each order.
Haven's branches are located in Kuwait City, Sharq and in Park Inn by Radisson Hotel. You may find the locations in the links below.
We welcome guests daily from 8:00 AM to 12:00 AM midnight across our Sharq and Park Inn lounges.
We welcome inquiries from potential retail, corporate, and regional partners. To discuss partnership opportunities or product distribution, please complete our Partner Inquiry Form via the designated link on our website. Our development team will review your application and reach out to discuss next steps.
Still need help?
Call +965 2228 3577, daily 10AM–10PM.